Accessibility

The Artifact is a remodeled 19th-century Inn. All guest rooms are located on upper floors and may not be accessible to guests with certain disabilities. For more information about the physical features of our accessible rooms, common areas, or special services, please consult our Accessibility policies or email us at info@artifactinn.com.

Cancellation Policy / Modification Policy

Cancellation policies vary depending on whether you have booked directly on our website or on an online travel agency website (e.g., Booking.com, Expedia, etc.). For detailed information about your cancellation policy, please refer to your booking confirmation email or the cancellation policy provided at the time of your reservation.

• Cancellations or modifications more than 2 days prior to arrival: full refund

• Cancellations or modifications within 48 hours of arrival: 50% refund of every night 

• Group stays: cancellation policy is subject to change for groups or special events. Written confirmation of the cancellation policy is provided in the Group and Event Agreement.

Check-In and Check-Out

This is a digital, self‑check‑in property. We don’t have a traditional front desk. Access codes and check‑in instructions will be sent to you on the platform you booked through and via SMS text message. Please check your phone for these details.

For assistance with check‑in questions, please call (619) 663‑6989.

• Check-in is at 4:00 pm, and check-out is before 11:00 am.

• Unfortunately, due to the Inn small size and limited staffing, we typically cannot accommodate early check-ins or late departures without prior arrangement.

• Please note:

  • Requests for late check-out must be made a minimum of 24 hours in advance

  • We do our best to accommodate these requests; however, we cannot guarantee

  • Guests checking out late without prior approval may be subject to a fee of $75 for every 30 minutes after 11:00 am.

Candles, Incense, and Other Combustibles

• No open flame or burning items are allowed in guest rooms or anywhere on the premises.

• To repeat: candles, incense, and smoking of any kind are not allowed.

Cooking

• We ask that guests be considerate of all guests when using the in-room kitchens. Cooking odors can permeate the entire building and affect the experience of all guests.

Please …

• Do not fry any foods

• Do not cook highly seasoned or pungent foods

• Do not cook foods that will leave a lingering odor

• Do not cook seafood (fish or shellfish)

• Kitchens that require extra cleaning or deodorizing may result in additional cleaning fees to guest.

Holiday or Group & Special Event Cancellations

• Reservations made as part of a group or special event booking or during a special event or holiday period are subject to a no-show charge equal to the amount of the entire stay.

No Shows

• If you do not cancel your reservation and do not show up, your credit card will be charged for the full amount of all reserved nights plus applicable taxes.

Maximum Occupancy

• Each guest room or suite has a maximum occupancy allowable for the room.

• The maximum occupancy is listed in the room description and cannot be exceeded.

Occupancy and Local Tax

• Transient Occupancy Tax of 13.5% is charged on the room rate only.

• Sales tax will be added to any other items purchased from the hotel.

Parking

• The Inn does not offer dedicated parking, street parking is available.

• guests may use the loading zone in front of the Inn to unload/load during check-in and check-out.

• Please see Parking Information.

Parties

• No parties or events in guest rooms or on property without prior approval of management.

• No loud noise or music after 9:00 pm.

Pets / Service Animals

• Pets of any kind are not allowed in guestrooms or hotel common areas. Violations of this policy will result in an extra charge for cleaning and sanitizing.

• Trained service dogs are allowed; however:

  • A ‘service animal’ is classified by the Americans with Disabilities Act as a dog that was trained and certified to perform specific tasks for a person with a disability. Under the terms of the ADA, service dogs that only provide emotional or comfort support are not qualified.

  • Advance notice is required if planning a stay with a qualified service dog.

  • Reservations with service animals may require an extra charge for cleaning.

Quiet Hours Policy

• As a courtesy to all guests, we maintain a strict “quiet hours” policy from 9:00 pm until 8:00 am daily.

• Violations will receive a warning; a second violation at any time during the stay may result in a $500 fine and a request to leave.

Room Rate Policy

The base room rate for each guestroom allows 2 guests. The additional guest fee is $35/night, including all ages.

• The maximum number of guests allowed in the Deluxe King Suite is 6.

• The maximum number of guests allowed in the Deluxe Queen Suites is 4.

• The maximum number of guests allowed in The Loft rooms is 2.

• The maximum number of guests allowed in The Residences suites is 4.

Rental Agreement and Identification Requirement

• Guests are required to sign a Rental Agreement and upload or present a copy of their government-issued identification (valid driver’s license or passport) prior to check-in.

• Third-party reservations are allowed; however, if you are using a company or other party’s credit card, an authorization form is required and must be on file at the time of check-in.

Reservation Guarantee

• A valid credit card (VISA, MasterCard, AMEX, and Diners Club) is required to guarantee your reservation. Your credit card or bank statement will show the charge for your hotel stay as “PALMCREST COMPANY”.

• A deposit of the amount of one night’s stay plus a 13.5% tax will be charged at the time of reservation.

• The remaining full amount of the stay will be charged 24 hours prior to check-in.

Smoke-Free Property

• We are a 100% smoke-free property. Please do not smoke in any of the guest rooms, on the Courtyard or within 20 feet of building entrances. Monitoring devices are deployed to detect cigarette, cigar, marijuana, and vape smoke.

• Violations of our smoking policy will result in a $250 dollar cleaning fee per night and will be charged to the guest’s credit card.

Please Note

• No extra/overnight guests

• No one under 18 years of age without parents or management’s prior approval

• No mail delivered to the Inn (unless specifically arranged with management ahead of time)

• Do not move or rearrange the furniture

• Do not unplug installed electronics – Samsung TV, cable box, lamp, and fixtures, etc.

• No third-party bookings allowed, unless previously arranged with management in writing at least 48 hours in advance

Please DO NOT use hotel towels or white bath linens to remove make-up or clean up kitchen spills:

• Paper towels are provided for spills and cleaning

• Neutrogena wipes and grey wash cloths are provided for make-up removal in bathrooms

• All guests affiliated with your reservation are responsible for these policies.